Holistic Health Clinic Case Study
Tags: Client | Document Scanning | Medical | Washington
DocuDriven’s Scanning Services Enable Holistic Health Clinic to Seamlessly Transition to a New EHR System
Project Overview
- Images Scanned: 330,000
- Boxes Scanned: 86
- Patient Folders: 2,570
- Contract to Start Date: Less than 2 weeks
- Cost: Within Budget
- Timeline: 3 weeks
Table of Contents
Challenge
Holistic Health Care (HHC), a naturopathic primary care practice based in Tacoma, WA, needed a reliable partner to convert their patient files to a new electronic health record (EHR) system quickly. After an unsuccessful attempt to handle the transfer themselves, they recognized the necessity of a trustworthy service provider to manage the digitization efficiently and accurately. “We needed someone who could do the work accurately and not lose the documents during the process that we previously guarded so closely in paper form,” explained Dr. Owen Miller.
Solution
Following discussions with various companies and the completion of a test box, HHC chose DocuDriven to scan and digitize their patient files. Dr. Miller noted that "phone conversations with other companies confirmed that DocuDriven was recommending the industry's best practices." After weighing the pros and cons of on-site versus off-site work, HHC opted for DocuDriven to complete the project off-site while ensuring access to their working documents. "DocuDriven also offered the lowest price and found ways to save us money several times during the scanning process," Dr. Miller stated.
"DocuDriven bent over backwards to work well with us. Much appreciated."
Dr. Owen Miller
Holistic Health Clinic
Result
DocuDriven fulfilled its promise of accuracy and security throughout the scanning process. As a result, HHC not only saved valuable office space but also made data retrieval significantly easier within their new EHR system. Dr. Miller confidently recommended DocuDriven to other organizations, citing the "great overall experience and the cost."
Bruce Randall, CEO of DocuDriven, echoed these sentiments, noting that HHC was a fantastic client to work with.
The DocuDriven Difference
Dr. Miller emphasized that the personal touch set DocuDriven apart. "Having Bruce, the owner of DocuDriven, come to our clinic and sit down with me to discuss the pros and cons of the different choices and methods involved in the scanning process was incredibly beneficial."
"DocuDriven recommended the industry's best practices, offered the lowest price, and found ways to save us money several times during the scanning process."
Dr. Owen Miller
Holistic Health Clinic
About DocuDriven
DocuDriven is a Business Process Optimization (BPO) company specializing in data and document management, based in Vancouver, Washington. We offer tailored products and services designed to enhance your organization’s business processes, available both on-site and remotely.